COVID-19
Message to our Andrade's community regarding the global outbreak and spread of COVID-19
The health and well-being of all our customers and employees, as well as their families and friends, is our utmost priority in these challenging times. In light of the global outbreak of COVID-19, we are strictly adhering to the guidelines of the World Health Organization, we are following government regulations and recommendations in the respective countries and we are implementing precautionary measures with great care. This means that we have made the decision to close our stores in several countries temporarily and in accordance with local government regulations, and we will close more stores on a temporary basis if necessary.
There are multiple digital opportunities to discover the many facets of Andrade's. The website will guarantee a strong shopping experience, with full access into the world of Andrade's and its many collections.
We would like to thank you for your continued support and patience as we navigate these challenging times.
1. Is Andrade's complying with World Health Organization and Government measures and recommendations?
We are following the guidelines from the governments and health authorities in the countries we operate in. Many of our offices have been closed temporarily and where possible, our employees are encouraged to continue to work from home. Furthermore, we are working exceptionally hard to comply with guidelines from the World Health Organization and are taking all precautionary measures to curb the spread of COVID-19.
2. Are there any shipping restrictions in place for customers purchasing products on Andradesjewerly.com?
In the instance that shipping is restricted to some areas, which we will implement as necessary in accordance with local government guidelines, we invite you to refer to our customer service team for more information.
3. Are there any shipping restrictions in place for customers purchasing products on Swarovski.com?
To ensure that our products are shipped from our warehouses safely, we are taking great care to implement every precautionary measure in our power in accordance with local government regulations and guidelines. In the instance that restrictions are introduced on shipping by local governments, please refer to our website or contact our customer services team for further information.
4. Are distribution centres still operating? If so, what safety measures are Andrade's taking to ensure the safety of employees?
Where our warehouses and distribution centres remain open in order to fulfil online orders, we are strictly adhering to regulations from local governments and the appropriate health authorities around COVID-19. This includes taking all precautionary measures in our power to ensure that these workplaces remain safe and hygienic for our team, in addition to strictly maintaining ‘social distancing’ practices.